Quality is the lifeline of manufacturing enterprises and a crucial pillar for transformation and breakthrough. Under the background of accelerating the transformation of the coal industry and increasingly fierce competition in coal machine equipment manufacturing, Anhui mining machinery under Huaihai Industrial Group anchors the strategic positioning of "a highly competitive intelligent complete set of equipment operation service provider for fully mechanized coal mining" and innovatively constructs a dual-track full-staff quality management system of "four-dimensional co-governance + four-level pyramid", with organizational restructuring, process reengineering, index quantification, assessment rigidity and cultural empowerment as the starting points, promote the transformation of quality management from post-rectification to pre-prevention, strict process control, full traceability and closed-loop improvement. Since the operation of the model, the qualified rate of one-time inspection of products has increased to 99%, customer satisfaction has reached more than 98%, and production efficiency has increased by more than 15%.
Two-track parallel, build a new pattern of full quality management.
Anhui Mining Machinery adheres to the four-level dual-track operation of "four-dimensional co-governance" and "pyramid", and builds a modern quality management system with vertical penetration, horizontal coordination, full coverage, and full control. In terms of business control, the "four-dimensional co-governance" focuses on the four dimensions of order risk, design quality, procurement and manufacturing process and after-sales quality, establishes a two-level chief quality officer system, sets up quantitative KPI indicators, implements the "five fixed tables" wall chart supervision and PDCA cycle, and promotes the transformation of quality work from "qualitative requirements" to "quantitative control. In terms of organizational structure, the four levels of the "pyramid" cover the decision-making level, the executive level, the support level, and the guarantee level: the first level is the first level, the team leader is the second level, and the inspector, dispatcher, and technician are the third level., The chief and deputy positions of the production unit, process technicians, and quality specialists are the fourth level to promote the transmission and implementation of quality responsibilities.
Four-dimensional collaboration, to create a full life cycle control closed loop.
Around the whole life cycle of products, Anhui mining machines work together from the four dimensions of order, design, procurement and manufacturing to after-sales, forming a closed-loop control chain. At the order side, a risk assessment team will be established to implement low, medium and high risk classification and pre-control quality risks. At the design side, the five major nodes of project initiation, review, verification, trial production and optimization will be strictly controlled, and an inter-departmental acceptance review team will be formed. At the procurement and manufacturing end, the supplier access, assessment and exit mechanism will be improved, and "full inspection and sampling" will be implemented for key materials ", the production process takes" first-piece process-level quality standard verification "as the core, and implements SOP and" three-inspection system "; At the after-sales end, a" 211 "active service value co-creation system will be built to achieve full coverage of customers every quarter and at least one problem will be solved in a closed loop in each round.
Mechanism escort, promote quality responsibility to the post to the person
Guided by "integrity and literacy", Anhui mining machinery has established six mechanisms: rigid assessment, positive incentive, risk early warning, fault tolerance and error correction, integrity closed-loop improvement and empowerment promotion. Front-line operators carry out 100 per cent self-inspection, team leaders conduct daily random inspection and mutual inspection, inspection, dispatching and technical personnel fully cover special inspection every month, and production units, such as the chief and deputy posts, guarantee random inspection every week. Set up special performance compensation for chief quality officers, implement quarterly and monthly assessments, and promote responsibility to people.
Since the operation of this model, it has effectively promoted the landing of responsibilities, pre-risk, efficiency improvement and benefit growth, which is in line with the characteristics of coal machine equipment customization, multi-unit, long chain and high reliability, forming a path of "organizational restructuring, process reengineering, index rigidity and cultural empowerment. In particular, the concept of "one-time right, high-standard quality" is deeply rooted in the hearts of the people, and the whole staff has changed from "I want to grasp quality" to "I want to grasp quality, I will grasp quality, I can grasp quality".
Facing the future, Anhui Mining Machinery will continue to deepen the four-level management innovation of "four-dimensional co-governance" and "pyramid", adhere to the quality concept of "one-time right, high-standard quality", and continuously improve product quality, service quality, and management quality. Contribute to the high-quality development of the coal machinery equipment industry.
Source: People's Network Anhui Channel
Author: Huai Xuan Wang Bo
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